Learn how to return your item and what qualifies for a refund.

We want you to be happy with your order. If you&#x2019;re not satisfied, we&#x2019;ll help you with a return.Return windowYou can return most items within 30 days of delivery. Items must be in original condition, unworn, and unwashed.Non-returnable itemsSome items, like final sale products or gift cards, can&#x2019;t be returned. Check product pages for details.Refund processOnce your return is received and approved, we&#x2019;ll issue a refund to your original payment method within 5&#x2013;10 business days.Ready to start a return? Visit our&#xA0;<a href="https://neffex.topdrawer.support/en-US/ssp/login" target="_blank" rel="noopener noreferrer">Returns Portal.</a>

What is Neffex's Return Policy?

<a href="https://help.electricfamily.com/support/solutions/articles/47001233948-our-return-policy">&#xA0;Start a Return</a><a href="https://help.electricfamily.com/support/solutions/articles/47001233948-our-return-policy" id="isPasted">&#xA0;</a><iframe src="https://app.shiphero.com/returns/72556/?language=en" width="100%" height="100%" style="min-height: 900px;" class="iframe" frameborder="0" sandbox="allow-scripts allow-forms allow-same-origin allow-presentation"></iframe>

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Neffex Merch

Learn how to return items, what is eligible, and how long refunds take.

Neffex Return Policy & Portal

How to Know if Your Neffex Merch Order Was Successful

How to Fix a Wrong Shipping Address on Your Neffex Merch Order

How to Cancel or Change an Neffex Merch Order

Reasons Why Your Neffex Merch Order May Be Canceled

Which Payment Methods Are Accepted by Neffex Merch

Why You Might See Multiple Charges from Neffex Merch

What to Do If Your Credit or Debit Card Isn’t Working at Checkout

Understanding Non-Sterling Transaction Fees on International Orders

Tracking Orders, Payments & Receipts

When Will My Neffex Order Ship?

How to Track Your Neffex Order

Does Neffex Offer Expedited Shipping?

What to Do If Your Neffex Order Arrives in Multiple Shipments

What to Do If Your Neffex Package is Marked Delivered but Missing

Does Neffex Ship Internationally?

Which Shipping Carrier Will Deliver my Neffex Order?

What Happens if your Neffex Package is Returned to Sender?

Shipping Times, Carriers & Delivery Info

How to Use a Gift Card On Neffex

How to Apply a Discount or Promo Code on your Neffex Order

Troubleshooting Gift Cards & Discount Codes for Neffex

Gift Cards, Promo Codes & Discounts

How to Wash & Care for Neffex Merch